Netrend, Inc

Your Customers Are Our Priority

We can leverage standard industry tools like BMC Remedy, HP Openview, IBM Netcool and eGain Service to improve and automate Customer Service and Operations organizations.  

 

We complement these tools with experience and customization that truly enable a service organization to know how a customer is doing.

Customer Service and Operational Effectiveness

Optimization and streamlining of operating procedures, which results in higher first call resolution, improved Mean Time to Resolve (MTTR) and better use of internal resources.

Improvement of customer service, definition of internal support procedures and compliance with control objectives for Sarbanes-Oxley, Type II SAS70, GLBA, PCI, Safe Harbor, and others. Implementation of Information Technology Infrastructure Library (ITIL) processes.

Improvement of support effectiveness and maximization of resource value through segmentation of customers and service prioritization.

Analysis and documentation of service or operating levels with the intent of driving improvements and understanding of commitments to customers.

Design and deployment of Disaster Recover or High-Availability environments to improve service availability.

Helping IT organizations with achieving Type II SAS70, PCI and other compliance milestones.

Instrumentation of platforms and applications with the intention of uplifting basic Network Operations Centers into Service Desks responsible for managing the customer experience.

Analysis of the effectiveness of outsourced and co-sourced call centers.

IT and Operations audit services

P.O. Box 851

Aberdeen, NJ  07747

 

Phone: 866-620-4479

Fax: 866-620-4479

E-mail: info@netrendinc.com